Shipping policy

Where we ship

We ship across Canada and to all 50 U.S. states, including Alaska, Hawaii and U.S. territories. Orders leave our facility in Montréal, Quebec.

 

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding holidays). In-stock items typically ship the next business day. Orders are not processed or shipped on weekends or holidays. During sales or peak seasons, processing may take a little longer.

 

Canada

• Standard — free on every order, no minimum. Arrives 3–5 business days after shipment.
• Express — $20.00. Arrives 1–2 business days after shipment.

 

United States

• Standard — free on every order. Arrives 5–12 business days after shipment, not counting time in customs.

Delivery to Alaska, Hawaii and U.S. territories is available and may take longer.

 

Tracking your order

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility. Tracking information may not become active until after midnight on the day your order ships. You can also check the status of any order at any time on our Track My Order page.

 

Customs, duties and taxes on U.S. orders

Orders to the United States ship from Canada and are subject to U.S. import duties, tariffs and any applicable taxes. These charges are set by U.S. Customs and Border Protection, are not included in the price you pay at checkout, and are the responsibility of the recipient. The carrier will collect them before or at the time of delivery.

We are required to declare every item at its full purchase price. We cannot mark an order as a gift or reduce a declared value. Duties and taxes already paid are not refundable by us if an order is later returned or refused.

 

Address accuracy

Please make sure the shipping address you give us is complete and correct. We are not responsible for orders shipped to an incorrect or incomplete address. If a parcel comes back to us because of an address problem or a refused delivery, the return shipping cost is the customer’s responsibility.

 

Large items

Displays of 24″ and above ship by insured courier in oversized packaging and may require a signature on delivery. Please keep the original packaging — you will need it if you return the item.

 

Damaged, lost or delayed parcels

If your device arrives damaged, contact us within 48 hours with photos and we will arrange a replacement at no cost.

Once an order is with the carrier, delivery timelines are outside our control and we are not liable for parcels that are lost, stolen or delayed in transit. We will always help you open a claim with the carrier.

 

Questions?

Visit our Support page or message us, and one of our team will reply within one business day.